Crew Complaints Procedure

Downloads

Each flag administration has its own procedure and regulation. Download the specific flag procedure, and have each crew member signed and stored this document in Deepblue > Core > Crew > Documents.

• Download the Cayman Islands Specific Procedure →
• Download the Marshall Islands Specific Procedure →
• Download the Transport Malta Specific Procedure →

Example of a crew complaint procedure

Any seafarer on board an insert flag name flag vessel shall have the right to lodge a complaint (i.e., a labour grievance) and to have that complaint investigated, provided it is specific in nature and is alleged to constitute a breach of seafarers’ rights under the Maritime Labour Convention, 2006 (MLC, 2006), or _____ law or regulation.

• The contact email address for such complaints is seafarers@register-iri.com
• Marine Notice Reference: https://www.register-iri.com/wp-content/uploads/MN-7-053-1.pdf

1. Onboard

Head of department and/or elected crew representative: insert name and contact details

2. Management

Yachting Concept Monaco
36 Rue de Grimaldi
98000 Monaco
Office phone: + 377 99 90 16 30
dpa@yachtingconcept.com
DPA number: +33 (0)6 09 58 24 32

3. Flag and country of residence contact

• Resident agent in Marshall Islands for communication: seafarers@register-iri.com
• Country of residence authorities: https://www.ilo.org/dyn/normlex/fr/f?p=1000:80020:::NO:80020::

4. Procedure

1. Complaints should be resolved quickly and effectively, at the lowest level practicable;
2. Complaints should be addressed to the head of the seafarers’ department or to their superior officer;
3. Complaints regarding health and safety matters should also be reported to the safety officer;
4. The head of department or superior officer should attempt to resolve the matter within a prescribed time limit appropriate to its seriousness;
5. If the complaint cannot be resolved by either the head of department or the superior officer to the satisfaction of the seafarer, or the seafarer does not feel that the complaint is being dealt with expeditiously, then the seafarer may refer the matter to the master who should personally handle the complaint;
6. Seafarers should have the right at all times to be accompanied and to be represented by another seafarer of their choice on board the ship;
7. All complaints and associated decisions should be recorded and copies should be provided to the seafarer concerned;
8. If a complaint cannot be resolved on board, the matter should be referred ashore to the DPA;
9. In all cases seafarers should have the right to lodge complaints directly with the master; the DPA; the shipowner; and/or the Cayman Islands Shipping Registry;
10. Seafarers must not be victimised in any way for filing a complaint and action should be taken against any person who has been found to victimise a complainant.
11. The master should maintain confidential records of all on board complaints. These records must be made available to CISR, or others duly authorised by CISR, upon request.
12. The management should also maintain confidential records of all on board complaints, including those against the master. These records must be made available to CISR, or others duly authorised by CISR, upon request.

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